UBsend collects and processes personal data in accordance with applicable data protection law. UBsend is owned and operated by Aktieselskabet af 10.12.2014, Fredskovvej 5, 7330 Brande.

This privacy policy describes the types of personal information we collect, how we may use the information and with whom we may share it. In addition, we tell you how you can ask us to change or delete the information we maintain, and how you can get an answer to any additional questions you may have about our privacy practices.

At UBsend we take privacy and personal data security concerns seriously. At the same time, we would like to give you the best possible experience when visiting our website.

For that purpose, and to execute the services that you buy from our website, we collect some information from you.

From all visitors of our website, we collect general information such as duration of visit, pages visited, type of browser and number of repeat visits. In order to register these data we collect your IP address and use it as recognition.

Furthermore, we collect your name, phone number, e-mail address and password, as well as the name, phone number and address of the recipient of your shipment.

If you choose to log in or create your UBsend user account via Facebook, we will collect some information about you from Facebook.

However, we do not collect more information about you from Facebook than what is relevant and necessary in order to create your account, log you into our website or perform any other services requested by you, i.e. your name and e-mail address.


UBsend collects the personal data for the following purposes:

We use the general information to collect broad geographic visitor information, improve our website, monitor traffic and usage patterns and for other general business purposes. To collect and store this information, we use Google Analytics

When you sign up as user on our website, we ask for your personal information in order to create your user account. When you wish to purchase one of our services, we ask you to enter your payment information. Your e-mail address is collected so that we can send you an e-mail to confirm your registration and orders. Furthermore, we use it to send marketing material and other information regarding our products and activities, if you have asked us to do this. Your phone number is collected so that United Broker or our shipping providers can contact you by SMS, if there are any questions or problems during the shipping process. In addition, we use it to send you a notification by SMS when your order has been placed in our system.

We collect the name, address and phone number of the recipient in order for our external shipping providers to perform the shipment. The recipient’s phone number is collected so that the recipient can be informed in case of problems during the shipment, and in order to let the recipient know that the order has arrived in the parcel shop.


UBsend will not share your data with other businesses without your prior explicit consent, unless this is required by law or required in order to perform services requested or purchased by you.

UBsend is an intermediary between our customers and the providers of the services that you purchase. We do not perform any of the services ourselves. Therefore, some of the personal data that you provide will be transferred to our external business partners who perform the services you order on the UBsend website. For instance, it will be necessary to pass on the name, phone number and address of the recipient to the shipping providers that we use for your shipment.

If you purchase an international shipping service, certain shipment data may be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of the country.

Please notice, that legislation and regulations relating to the safeguarding, processing and transmission of personal data may be different in other countries from the related regulation in Denmark. By providing your personal data, you agree to your data being transmitted abroad in accordance with this provision.

In addition, please be aware, that the UBsend website contains links to other websites and services.

All payment services are handled by our external payment provider Adyen BV, Simon Carmiggeltstraat 6 – 50, 1011 DJ Amsterdam, Netherlands (

Accordingly, your payment information are collected and stored by Adyen. UBsend will not be able to access this information or process it in any other way. Please be sure to read the privacy policies and cookie policies of the websites you visit from links on our website.

Read about Adyen’s cookie policy and their privacy policy.


UBsend has implemented a number of security measures to ensure that our internal procedures comply with the security standards required in accordance with applicable data protection law. UBsend always strives to protect your personal data in the best possible way.


At any time, you are entitled to receive more information about the data that UBsend processes about you, and you are entitled to ask that the data is corrected, blocked or deleted. You can also get information about the identity of the recipients or categories of recipients to whom the data are disclosed and other relevant information about UBsend processing of the data. You can contact us about this on


UBsend will process and store your personal data for as long as it is necessary and permitted under applicable data protection law.


Danish legislation regulates any circumstances or any disputes, which may occur in connection with your use of this website.


We keep our privacy policy under regular review, and we reserve our right to change our privacy policy at any time with or without prior notice. Please check back frequently to be informed of any changes.

This privacy policy was last updated on 15 January 2020