Job description

Customer Implementation Tech Specialist

Would you like to help onboard some of our largest customers and ensure successful technical customer implementations – working at the intersection of customers, technology, and project management?

UBsend is looking for a Customer Implementation Tech Specialist with a strong technical understanding to join our Business Development & Project Management team.

At UBsend, we develop smart integration solutions for parcel logistics. We connect our customers with leading parcel logistics providers and help businesses create the optimal delivery solution based on factors such as price, delivery time, carrier, and customer experience across Europe.

UBsend is on an exciting growth journey from startup to scale-up, and we continuously develop both our product platform and the way we work to manage increasing complexity and continued growth.

You will become part of a fast-growing company with more than 70 colleagues, where flexibility, initiative, and curiosity are highly valued. We work across teams and disciplines, taking a pragmatic approach to turning ideas and needs into solutions that work in practice. UBsend has offices in Copenhagen and Aarhus and is part of the Heartland/Bestseller Group.

Become part of UBsend

At UBsend, you will become part of a workplace where your ideas and initiatives are heard and where there is a short path from idea to action. We have a flat organisational structure and value open and informal communication. There is room for humour, collaboration, and a strong social community.

We also offer:

  • A dynamic workplace with strong opportunities for both professional and personal development.
  • An international outlook and an informal working atmosphere.
  • A great canteen scheme and regular social events.
  • Health insurance and a pension scheme.
  • A wide range of employee benefits and discounts as UBsend is part of the Heartland/Bestseller Group.

Work location: Aarhus or Copenhagen.

Apply on: LinkedIn or Jobindex

What it takes to succeed in the role

You thrive in a dynamic environment where multiple tasks and priorities often need to be managed at the same time. You are comfortable with not having all the answers from the beginning and are able to navigate uncertainty. You understand the balance between finding the right solution and delivering within agreed deadlines. As a colleague, you contribute positively to the team, show loyalty and understanding towards your colleagues, and take initiative in developing both your own skills and the team's professional capabilities.

Who are you?

We imagine that you have a strong technical understanding and are curious about how systems and integrations work together. You do not need to be a developer or have a development background. What matters most to us is that you are comfortable working with technical solutions and discussing technical topics while also having a strong understanding of business needs. We imagine that you:
  • Communicate professionally in written and spoken English.
  • Have a strong technical understanding and preferably knowledge of web services and APIs.
  • Have experience working in a project-based organisation.
  • Have strong communication and stakeholder management skills.
  • Have a relevant educational background or at least five years of relevant professional experience.
  • Have experience within logistics, preferably parcel logistics or e-commerce. However, this is not a requirement.
  • Are comfortable with occasional travel between our two offices and have the flexibility to adjust working hours during major technical go-lives.

About the role

As a Customer Implementation Tech Specialist, you will become part of our project and customer implementation team, responsible for implementing new customers and managing changes to existing customer solutions. Your primary responsibility will be to support and drive the implementation of technical solutions from start to finish. The role involves working with a wide range of stakeholders across the organisation. You will work closely with customers, partners, Product Owners, and Project Managers and play a central role in ensuring that agreed solutions are translated into well-functioning technical setups.
Your primary responsibilities
  • Guide customers on how to correctly integrate with the UBsend platform based on the agreed commercial solution.
  • Support our Sales team with technical insights and guidance throughout the sales process.
  • Set up and coordinate technical configurations and processes.
  • Conduct internal and external technical testing with relevant stakeholders.
  • Communicate feedback from customers and carriers to our Product team and contribute to the continued development of our products and features.
  • Contribute to the ongoing development and improvement of our implementation processes and technical solutions.
  • Test new solutions developed by our Product team and act as third-level support for technical customer-related support cases.
Contact person

  • If you have any questions about the position, you are welcome to contact Rasmus Sommer on rasmus.sommer@ubsend.com. Otherwise, send us your application and CV as soon as possible. We review applications on an ongoing basis and reserve the right to take down the ad, when we find the right candidate.

WHO IS UBSEND?

At UBsend, we have specialised ourselves in developing and implementing state-of-the-art logistic solutions within the parcel industry. UBsend works as a virtual carrier between our clients and traditional logistic companies. We make sure that large as well as small companies are always provided with the optimal solution for their shipments in terms of carrier options, lead time, prices and customer experience. Our customer portfolio includes a wide range of B2B and B2C customers – and we are still growing. Our ambition? To be the leading integration partner within the parcel industry! UBsend is an international company currently employing 50 people across our offices in Aarhus, Copenhagen, Milano and Amsterdam.

UBsend MISSION

UBSEND MISSION STATEMENT

Our Mission is to deliver the most innovative, flexible and secure solution for transportation across all suppliers in a simple, attractive and easily accessible way. We are driven by keeping our eyes on your customer and creating value together with you. We believe that doing business together should be profitable, and we work hard to ensure customer satisfaction, making UBsend a first choice when buying transport solutions. We continuously focus on developing our platform to stay on the cutting edge of technologies and emerging trends. We have a culture with a high level of dedication for our customers, and we believe it is important to attract and retain the right employees to ensure this.

CUSTOMERS WHO SHIP PARCELS WITH UBSEND